Question 1

How can I book a stay and where will I receive confirmation?

Accepted Answer

Reservations can be made online on the resort's website or by calling the reservations department. When booking directly you receive a Best Price Guarantee and immediate email confirmation. Phone: +48 753 753 373 (ext. 1), e‑mail: rezerwacje@zlotyhoryzont.pl. Links to specific offers are available on the website: https://zlotyhoryzont.pl and in promotional offers (Booking/Profitroom).

Question 2

Can I pay later (pay later)?

Accepted Answer

Yes — some summer offers include a 'pay later' option. Payment conditions (prepayment, card charge date) depend on the selected rate. Details and cancellation terms are provided when choosing an offer — please check the terms during booking.

Question 3

What is card preauthorization and why is it performed?

Accepted Answer

Preauthorization is a temporary hold of funds on a card (without charging them) to secure potential charges for damages or additional services. It is a standard practice that ensures the security of transactions and the property.

Question 4

Is a deposit required for possible damages?

Accepted Answer

Yes — upon check-in a damage deposit of 500 PLN is taken, processed by card. If no damage is found, the amount is returned to the card account within 7 days of check-out.

Question 5

Does the property accept cash?

Accepted Answer

According to the information the property usually does not accept cash — card payments are preferred. Please confirm exact payment methods when booking.

Question 6

How can I cancel or change a reservation?

Accepted Answer

Cancellation and prepayment rules depend on the selected rate. Check the cancellation terms when making an online reservation or contact the reservations department: +48 753 753 373 (ext. 1) / rezerwacje@zlotyhoryzont.pl.

Question 7

What time can I check in and until what time do I check out?

Accepted Answer

Check-in: from 16:00 to 23:00. Check-out: from 06:00 to 11:00. If arriving late, please contact reception to arrange details.

Question 8

Can I extend the hotel day?

Accepted Answer

Late check-out depends on room availability and the reception's policy on the given day. Please notify reception if you wish to extend — additional charges may apply.

Question 9

How does cleaning and service during the stay work?

Accepted Answer

The property offers daily cleaning and service. Details of the service (frequency, additional services) can be arranged at check-in or by contacting reception.

Question 10

Can I arrive with a pet?

Accepted Answer

Yes — pets are accepted. Additional fees and rules for pets may apply. Please inform us at the time of booking.

Question 11

What types of apartments and rooms are available?

Accepted Answer

The offer includes Comfort, Lux, Superior, Executive apartments and Junior apartments — located in the main building and a separate apartment building. Some apartments have mountain and forest views. Details and descriptions can be found at https://zlotyhoryzont.pl/apartamenty/.

Question 12

Do rooms have air conditioning and a private bathroom?

Accepted Answer

Yes — all rooms are equipped with air conditioning and a private bathroom with a shower, hairdryer and complimentary toiletries.

Question 13

Are baby cots or extra beds available?

Accepted Answer

A baby cot (0–4 years) is available on request — additional charges may apply. Extra beds are not available for all options; please check information when selecting the offer.

Question 14

Do the apartments have a kitchenette and kitchen equipment?

Accepted Answer

Yes — selected apartment types feature a kitchenette with appliances: hob, refrigerator, electric kettle, coffee machine and kitchen utensils.

Question 15

What meals are included in package offers?

Accepted Answer

In most packages, breakfasts and dinner (buffet) are included. Check the details of a specific offer before booking — some promotions include full board or additional benefits.

Question 16

What are breakfast hours and are seatings used?

Accepted Answer

On weekdays breakfasts are usually served 07:00–10:30. On weekends (and in selected seasons) breakfast is served in four seatings: I 07:00–08:00, II 08:00–09:00, III 09:00–10:00, IV 10:00–11:00. Please indicate your preferred seating when booking or at least before arrival; otherwise reception will assign a seating according to availability.

Question 17

Are options for children and special diets available?

Accepted Answer

Yes — the restaurant offers a dedicated Kids Menu and can prepare dietary dishes on request (vegetarian, gluten-free, etc.). For special requirements please notify us in advance.

Question 18

What is "Horizon of Flavors"?

Accepted Answer

"Horizon of Flavors" is the resort's signature restaurant (chef Maciej Morański) offering buffet breakfasts and dinners as well as an à la carte menu based on fresh, seasonal and local products.

Question 19

What treatments does Horizon Spa offer and how do I make an appointment?

Accepted Answer

Horizon Spa offers classic and oriental massages, aromatherapy and facial and body care treatments. To book treatments: phone +48 753 753 374 or e‑mail spa@zlotyhoryzont.pl. You can also book via the Booksy platform (link on the Spa page).

Question 20

What are the spa opening hours?

Accepted Answer

Spa opening hours: daily 09:00–21:00. The hours of availability for specific services (pools, saunas) may vary — please check details at reception.

Question 21

Are treatments discounted in packages?

Accepted Answer

In selected packages, e.g. during the 'Summer Weekend' promotion, guests receive a 15% discount on treatments and rituals at Horizon Spa. Information about discounts is provided in the description of the specific package.

Question 22

Do guests have access to pools and the jacuzzi?

Accepted Answer

Yes — guests have unlimited access to the Wellness area, which includes indoor and outdoor pools, a jacuzzi and relaxation zones. Pool hours: Sunday–Thursday 10:00–22:00 (20:00–22:00 adults-only), Friday–Saturday 10:00–23:00 (21:00–23:00 adults-only).

Question 23

How does the swim-up bar work and can children use it?

Accepted Answer

The swim-up bar is open daily 12:00–22:00 and is a 'no children' zone — intended for adults. The bar allows guests to enjoy drinks without leaving the water.

Question 24

Do I need to bring a towel or robe for the pool?

Accepted Answer

Please bring towels and robes from your room to the pool. If you need a towel exchange, notify reception.

Question 25

Are the salt grotto and saunas available to guests?

Accepted Answer

Yes — the Wellness area includes saunas (dry, infrared) and a salt grotto available to guests as part of the relaxation zone. Details on opening hours are available on site.

Question 26

What attractions are available for children?

Accepted Answer

The resort offers an all-year Kids Club with a dry ball pool, multimedia games and a slide. In the summer season there is a giant outdoor inflatable. The animation program includes LEGO workshops, magic workshops (Harry Potter), cooking workshops, performances and meetings with Karkonosze Alpacas.

Question 27

Are special family packages and promotions for children available?

Accepted Answer

Yes — family packages are available. With direct booking promotions may apply, e.g. 'Two children sleep for free' (Promo Exclusive). Check details when selecting a package online or contact reservations.

Question 28

Does the restaurant offer a children's menu?

Accepted Answer

Yes — dinners and breakfasts include items dedicated to children, and the Horizon of Flavors restaurant has a special Kids Menu.

Question 29

Is there parking on site and do I need to reserve it?

Accepted Answer

The property has parking and an electric vehicle charging station. We recommend informing reception of your arrival and confirming parking availability when booking.

Question 30

Is Wi‑Fi and a fitness room available?

Accepted Answer

Yes — free high-speed Wi‑Fi is available throughout the property. The fitness room is open daily and is part of the resort's recreation area.

Question 31

Where can I leave skis or bicycles?

Accepted Answer

The resort offers secure storage for skis and bicycles (cloakroom/storage). Please confirm details and availability at reception.

Question 32

Is there a rental for bikes and sports equipment?

Accepted Answer

An electric bike rental and Nordic Walking pole rental are available on site — details and reservations at reception.

Question 33

Are there facilities for disabled guests?

Accepted Answer

Yes — the property has facilities for disabled guests, including elevators and toilets with grab rails. Please report specific needs when booking.

Question 34

How do I buy a gift voucher?

Accepted Answer

Vouchers can be purchased online at: https://zlotyhoryzont.pl/vouchery/. The offer includes family packages, active packages, romantic options and luxury spa packages. If there is no perfect option, the resort will prepare an individual voucher after phone contact.

Question 35

Which summer packages are available and what do they include?

Accepted Answer

Available offers include 'Holiday Round Five' (5 nights with full board), 'Summer Horizon' with deferred payment, 'Summer Weekend' with a welcome drink and family packages with animation. Packages typically include accommodation, breakfasts and dinners, access to the Wellness area and a children's animation program. Details of each offer are available in its online description.

Question 36

Are there additional benefits when booking directly?

Accepted Answer

Yes — booking through the website or the reservations department guarantees the Lowest Price, immediate confirmation and sometimes promotions such as 'Two children sleep for free'.

Question 37

Does the resort organize conferences and business meetings?

Accepted Answer

Yes — the resort offers conference facilities with meeting rooms and a flexible, individual approach to organizing events and business meetings. Details and pricing are available after contacting the sales department.

Question 38

Can I order catering or a themed dinner during an event?

Accepted Answer

Yes — the Horizon of Flavors restaurant and the catering team prepare menus tailored to the event, including themed dinners and catering. Please contact the reservations/event team to discuss details.

Question 39

How do I contact the reservations department?

Accepted Answer

Reservations: phone +48 753 753 373 (ext. 1), e‑mail: rezerwacje@zlotyhoryzont.pl. Online reservations are available via the resort website and links to specific offers (Profitroom/Booking).

Question 40

How do I contact Horizon Spa?

Accepted Answer

Spa reservations: phone +48 753 753 374, e‑mail: spa@zlotyhoryzont.pl. Booking is also possible via Booksy (link on the Spa page).

Question 41

Where is the resort and how do I get there?

Accepted Answer

Address: ul. Górna 19, 58-580 Szklarska Poręba, Poland. The resort is located in the Karkonosze Mountains, close to attractions such as Death Curve and the Dinosaur Park. Exact directions and travel information can be found on the property's website or by contacting reception.